Q: What is your return policy?
A: All items may be returned for exchange or store credit within 7 days of arrival of your order. Shipping and handling for all non-defective returns is at the customers expense. Items returned for exchange or store credit must be received in original, unused condition.
Q: If i return my item what steps are involved?
A: If your item is not to your satisfaction we will gladly accept it back for an exchange or credit to our store. Simply email us within 7 {seven} days of parcel delivery that you will be returning the item to us and we will provide you with a Return Authorization {RA} number. Returns for all non-defective items are at the expense of the client and must be received in original, unused condition.
Q: Can I return my online order item in-person at Ben & Tournesol for exchange or store credit?
A: Of course, we will be glad to accept all return in store at Ben & Tournesol.
Q: If my item arrives damaged what should I do?
A: All items are packed with the best of care. However, if your item arrives damaged we will gladly send you a replacement {subject to availability} at no extra charge. Refunds will be issued if the purchased item is no longer available. All damaged merchandise shall be dealt with on a case-by-case basis, please feel free to contact us via email and we will be happy to assist you. All claims for damaged items bust me made within 48 hours of delivery receipt.
Q: Can I return sale merchandise?
A: All reduced merchandise is final sale.
Q: If i receive a credit for a returned item is it good online only, or can I use it in person at Ben & Tournesol?
A: All store credits and gift certificates issued after January 1st 2010 can be used online or in-store.
Q: I have a credit note and/or Gift Certificate that I received prior to the launch of the online store on January 1st, 2011, can I use it on BenTournesol.com?
A: Unfortunately all of our credit notes and Gift Certificates issued before January 1st, 2011 cannot be redeemed online. We apologize for any inconvenience.
